Refund and Returns Policy

Returns of products will solely be acknowledged within 14 days from the point of reception subsequent to your purchase date.

Returned goods are required to be in the identical state as upon reception, with all packaging unopened and sealed. preserves the authority to reject any SOR returns that are not considered to be in a condition apt for resale.

Requests for SOR returns exceeding our typical 14-day return timeframe will solely be reimbursed via a gift card, which can be utilized for forthcoming orders. In case of a price reduction post the initial 14-day return window, reimbursements will be anchored on the prevailing prices showcased on our website.

All products returned under this guarantee must possess a minimum validity span of no less than 3 months from the return date.

To return any SOR products beyond our standard 14-day return policy, kindly initiate contact with us via email foremost, furnishing a catalogue of the products earmarked for return.

Altered your Perspective?

All orders can be returned to us within 14 days of the acquisition.

In instances of a change of heart prompting a return, this can be effectuated within 14 days from the purchase date. In such scenarios, the returned items ought to be sealed within their original packaging and unopened. For items exceeding a value of £50, we recommend the deployment of a traceable shipping service or acquiring shipping insurance. We are unable to assure the retrieval of items dispatched back to us.

Upon the breaking of an e-liquid seal, acceptance of the return is precluded.

Missing Items

Should you detect any missing items in your consignment, we fervently recommend cross-verifying the entire order and scrutinizing all nooks and crannies alongside the packaging materials of the parcel. Generally, absent items can usually be found within the primary packaging.

Notification of any order discrepancies or insufficiencies must be conveyed within 3 days.

In the event of confirmed absent items within your order, an exhaustive internal inquiry shall be instigated. This entails a meticulous review of all warehouse evidence records and the lodgement of contentions with the delivery courier. Up to 5 business days may be necessary to conclude the investigation before potential replacement items can be dispatched.

Flawed or Impaired Items

In the event of receiving items marred during transit, prompt notification to us is advocated. Subsequent directives will be provided as your merchandise may be eligible for a replacement or reimbursement.

Damaged and defective items necessitate return to us for appraisal by our technical crew.

If the returned items are not in their original condition, we reserve the authority to declination of returns based on our assessment or propose a partial reimbursement.

Indications of external or inadvertent impairment may culminate in refusal of the return with the item being returned to you.

Purchasers bear accountability for any damages incurred due to inadequate packaging during shipment. It is advisable to capture images before sending back the return.

Returns for clearance products are not accepted, and our warranty does not extend to these items.

Under appropriate circumstances, attempts will be made to rectify faulty products prior to reshipment. Should repair be unfeasible, a replacement or reimbursement will be afforded.

The process of product examination and resolution deliberations may persist for up to 7 days.

In the circumstance of products testing negative for defects, we reserve the prerogative to re-dispatch the products in their original state.

It is strongly advised to examine products returned by third-party clients for defects prior to their return to us.

Should concerns burgeon regarding goods returned by customers, the option to decline a refund or exchange exists until a meticulous examination is conducted. Customers should be apprised of this procedure to enable us sufficient time to investigate on your behalf.


For refunds concerning defective, returned, or missing items, our primary preference is to issue a redeemable gift card that can be utilized online for your following order.

An alternative option is the reimbursement of the sum to your original payment account; it must be acknowledged that this process may entail a 5-working-day timeframe for completion.

Payments executed through bank transfer will solely be reimbursed in the form of a gift card.

The credit balance on gift cards should be expended within six months of issuance.

Return Address

Kindly engage our customer service team to secure the return address; communications can be directed to us via email at [email protected]